Privacy Policy

General Information

This policy (Privacy Policy) explains what information Tech Ocean Pvt. Ltd. (Skillbook Academy) collects from or about users of the Skillbook Academy website, including any content Skillbook Academy may provide through the website including but not limited to other interactions (e.g., customer service inquiries, conferences, etc.), and states our practices regarding such information.By accessing files, browsing, or otherwise using the website, you have agreed to the use of your data as described in this Privacy Policy. It also describes the choices regarding use, access and collection of personal information as well as your rights to your personal data that we process. If you do not agree with the terms, please do not access or use the Skillbook Academy website, Service Offerings, or any other aspect of our business.

Scope and Purpose

The objective of this Policy is to outline the procedures by which Skillbook Academy gathers, utilizes, and distributes information concerning users via our digital platforms, which are owned and managed by us. These platforms encompass, but are not limited to, our website located at https://www.skillac.com/ (referred to as the "website" hereinafter). Furthermore, this Policy aims to elucidate how Skillbook maintains data security, conducts data transfers, and manages requests from individuals whose data is in our possession.

This Policy pertains to all aspects of the company's information systems, encompassing individuals such as board members, directors, employees, and third parties who have access to Personal Data accessible within Skillbook Academy. The organization is dedicated to ensuring that its personnel adhere to this Policy and other associated policies. When external entities process Personal Data on behalf of Skillbook Academy, the company endeavors to secure assurances from such parties to guarantee the consistent safeguarding of your Personal Data.

Skillbook Academy provides a range of meticulously curated and tailored certification and training programs, collectively referred to as "Programs" hereinafter. This Policy is applicable to all our services, unless otherwise specified.

Information We Collect

Skillbook Academy and our service providers have the capability to gather, retain, and handle personal information and other data related to you in the following scenarios:

When you utilize Skillbook Academy's website or Service Offerings to place orders for products or services.
When you register for our conferences/webinars.
When you sign up for our training sessions.
When you make requests for information.
When you subscribe to marketing or support materials.
When you participate in contests.
When you respond to promotional campaigns.
When you register for a secure extranet site to gain access to Service Offerings and associated information, support, and training.

We only collect personal information that you voluntarily provide to us. This can happen when you register for our Services, express interest in our company, engage in activities on our Services, or communicate with us in any other way. The specific information we collect depends on your interactions with us, your choices, and the features you use. This may include your name, phone number, email address, mailing address, contact preferences, billing address, debit/credit card number, job title, and contact or authentication data. Please note that we do not collect sensitive information. If you make a purchase, we will collect the data required for payment processing, such as your payment instrument number and security code. We store all payment data securely with trusted payment processors such as Visa, Discover,American Express, MasterCard and PayPal. It is essential that the personal information you provide us is accurate and true and that you notify us of any changes.

How We Utilize the collected Information ?

We process your information to provide, enhance, and manage our Services, communicate with you, ensure security and prevent fraud, and adhere to legal obligations. Moreover, we may process your information for other purposes when we have your consent. The utilization of your personal information varies depending on your interactions with our Services and encompasses the following: Service Provision: We may process your information to deliver the services you have requested.

User Assistance: Processing your information allows us to respond to your inquiries and address any potential service-related issues you may encounter.

Administrative Correspondence: We use your information to transmit essential details about our services, changes to our terms and policies, and similar information.

Order Management: To fulfill and oversee your orders, payments, rescheduling, cancellation, refunds and exchanges conducted through our Services, we may process your information.

Feedback Solicitation: When necessary, we process your information to request feedback and contact you regarding your utilization of our Services.

Marketing and Promotional Activities: We may process your personal information for marketing purposes, provided it aligns with your marketing preferences. You have the option to unsubscribe from our marketing emails at any time.

Tailored Advertising: Your information may be processed to create and present customized content and advertising tailored to your interests, location, and more.

Service Safeguarding: To maintain the safety and security of our Services, including monitoring and preventing fraud, we may process your information.

Usage Patterns: We process data related to how you use our Services to gain insights into their usage and make enhancements.

Assessment of Marketing Effectiveness: Your information aids us in understanding how to design marketing and promotional campaigns that are most relevant to you.

Protection of Essential Interests: In situations where it is necessary to safeguard an individual's essential interests, such as preventing harm, we may process your information.

Sharing with Certification Providers: We may share your information with certification providers to facilitate third-party exams and certification for Skillbook students and users.

Security of Your Personal Information

At Skillbook, we take your privacy seriously and have implemented various measures to safeguard your personal information. These include administrative and technical safeguards such as computer security measures, secured files and facilities, Internet firewalls, and anti-virus protection. We also use encryption like SSL (Secure Socket Layer) to ensure secure browsing, as required by applicable law. However, despite our precautions, it's important to note that no electronic data transmission or storage can be completely private and secure.

To further ensure your security, it's essential to remain vigilant and avoid phishing scams where individuals send deceptive emails that appear to be from Skillbook and request your personal information.

Please note that Skillbook will never ask for your personal information through email. If you have any concerns about the security of your personal information, don't hesitate to contact us using the information provided below.

We may use your personal information for a specific purpose if you have explicitly permitted us (express consent) or when your permission can be reasonably inferred (implied consent). You have the right to withdraw your consent at any time.

In certain exceptional circumstances, we may be legally allowed, as per applicable laws, to process your information without requiring your explicit consent. These situations include, but are not limited to:

Collecting the information is clearly in the best interests of an individual, and obtaining consent is not feasible within a reasonable timeframe.
For the purpose of investigations, fraud detection, and prevention.
During business transactions, provided specific conditions are met.
When the information is part of a witness statement and its collection is necessary to assess, process, or settle an insurance claim.
For the identification of injured, ill, or deceased persons and for communicating with their next of kin.
When there are reasonable grounds to believe that an individual has been, is, or may become a victim of financial abuse.
When it is reasonable to anticipate that collecting and using the information with consent would jeopardize its availability or accuracy, and the collection is necessary for purposes related to investigating a breach of an agreement or a violation of Canadian or provincial laws.
When disclosure is mandated to comply with a subpoena, warrant, court order, or court rules pertaining to the production of records.
When the information was generated by an individual in the course of their employment, business, or profession, the collection aligns with the purposes for which the information was created.
When the collection is solely for journalistic, artistic, or literary purposes.
If the information is publicly available and is specified by regulations.

Sharing Your Personal Information: When and With Whom

In certain situations outlined in this section and/or with particular types of third parties, we may reveal information as described below.

Third-Party Service Providers, Vendors, and Consultants: We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who carry out tasks on our behalf and require access to this information to finish their work. To protect your personal information, our agreements with these third parties are structured in such a way that they can only use your personal data based on our instructions and are forbidden from sharing your personal information with any other entities except us. Furthermore, they are committed to safeguarding and retaining the data they hold on our behalf according to our instructions. We may share personal information with the following categories of third parties:

Ad Networks
Affiliate Marketing Programs
Cloud Computing Services
Communication & Collaboration Tools
Data Analytics Services
Data Storage Service Providers
Retargeting Platforms
Sales & Marketing Tools
Finance & Accounting Tools
Order Fulfillment Service Providers
Government Entities
Payment Processors
Performance Monitoring Tools
Social Networks
Testing Tools
User Account Registration & Authentication Services
Website Hosting Service Providers
Product Engineering & Design Tools

Additionally, we may have to reveal your personal information in the following circumstances:

Business Transfers: We might share or transfer your information in relation to, or during discussions about, a merger, sale of company assets, financing, or acquisition involving all or part of our business and another company.

Affiliates: We may disclose your information to our affiliated companies, and in such cases, we will require these affiliates to adhere to this privacy notice. Affiliates encompass our parent company and any subsidiaries, joint venture partners, or other entities that we control or that share common control with us. Business Partners: To provide you with specific products, services, or promotions, we may share your information with our business partners.

Cookies and Other Tracking Technologies

We may use cookies and other tracking technologies to gather and retain your data. Our use of cookies and similar tracking technologies, such as web beacons and pixels, for accessing and storing information is detailed in our Cookie Notice. This notice provides specific insights into how we utilize these technologies and outlines steps you can take to decline specific types of cookies.

Data Retention Period

Your personal information will only be retained for as long as necessary for the purposes outlined in this privacy notice unless the law requires or permits a more extended retention period, such as for tax, accounting, or other legal requirements. We will delete or anonymize if we no longer have a legitimate business need to process your personal information. If this is not possible and your personal information is stored in backup archives, in that case, we will securely store it and isolate it from further processing until it can be deleted.

Your Privacy Rights

You have certain rights under data protection laws in some regions, such as the EEA, UK, and Canada. These include the ability to request access and a copy of your personal information, request corrections or deletions, limit the processing of your personal information, and, where applicable, transfer your data. In some cases, you may also have the right to object to the processing of your personal information. To make such a request, please get in touch with us using the contact information below. We will consider and address any requests following applicable data protection laws.

Consent Withdrawal: If we rely on your consent to process your personal information, you can withdraw your consent at any time, regardless of express or implied consent, depending on the applicable law. Don't hesitate to contact us using the contact information provided below to withdraw your consent. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting Out of Marketing and Promotional Communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in our emails, replying "STOP" or "UNSUBSCRIBE" to our SMS messages, or by contacting us using the details provided below. You will then be removed from our marketing lists. However, we may still need to communicate with you for non-marketing purposes, such as sending you service-related messages necessary for the administration and use of your account or responding to service requests.

Notice and Updates

We will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Get in touch with us regarding this notice

If you have questions or comments about this notice, you may email us at: [email protected], [email protected]

Skillbook Academy CF Toronto Eaton Centre Address: 250 Yonge St Suite #2201, Unit 132, Toronto, ON M5B 2L7, Canada Phone: +1 470-890-2666 Province: Ontario

Contact us to review, update or delete your collected data

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at the provided email address and phone number